FAQ

• All bookings have a one and a half hour time limit.
• We have a 15-minute grace period after your reservation time. Please call us if you are running later than 15 minutes.
• Tax Office offers soft table service, to provide you with more flexibility during your reservation. Order at the bar, via a waitress or through QR code on the table.

• Bookings Tables
  • 8 Guests or less
    • All bookings for 8 guests and under are able to book online here.
    • Kindly double check you receive a confirmation email after completing your booking online.

• • 9 Guests +
    • Please contact a member of our reservations team here.
    • A credit card is required at the time of the booking to secure your table/s.

• Booking Function Areas
  • For special occasions and/or extended booking times we have function spaces available. Please contact our functions and events team here.
  • A pre-payment of 20% deposit (of total spend) is required at the time of booking.
  • For all private area bookings with more than 10 guests, a gratuity fee of 10% will be automatically added to the final bill.

Restaurant Bookings

• For groups of 10 or more we kindly ask that any changes or cancellations to your booking be made no less than 48 hours prior.
• For groups fewer than 10, a 24-hour notice period be provided for any changes or cancellations to your booking.
• For no shows or late cancellations, you will be subject to a fee of $20 per person that will be applied to the credit card attached to the reservation.

Function Bookings

• For all function bookings, we ask that any cancellation to your function be made no less than 7 days prior. The paid deposit is non-refundable.
• In the case of a confirmed booking being cancelled more than 7 days in advance, the balance will be refunded minus deposit. Any cancellations within 7 days notice of the function, including the night of will forfeit any monies being refunded or transferred. This includes all function catering and beverage packages.

Please note a variable surcharge will be applied to all credit and debit card payments.

Should your reservation fall on a Sunday and/or public holiday a surcharge will be applied to all food and beverage prices. This is to account for the additional costs incurred by staff increased award rates.

• Public Holidays – a 15% surcharge is applied.
• Sundays – a 10% surcharge is applied.

• Patrons are expected to dress to a minimal level of smart casual 
• No singlets, thongs, sports attire, athletic wear, board shorts, offensive prints, see through clothing, chains, baggy clothing, hard soled shoes

Management reserves the right to refuse entry

• ID is a requirement by law and is unavoidable. Only the following forms of identification are accepted as proof of age to allow entry into the premises:
  • a current Australian driver’s license or permit,
  • a valid Digital iD
  • a current Australian or foreign passport,
  • a current Government issued proof of age card,
  • other current identity documents approved by the Liquor Licensing Division such as the Victorian Key-pass,
  • an overseas drivers license that must contain the persons photograph, date of birth and be written in the English language.

No neck, hand, face or offensive tattoos are permitted inside the venue. Gentlemen with sleeve tattoos will be required to wear a long sleeve shirt.

• Illegal drugs
• Outside food/beverages/snacks
• Food/beverage containers
• Toys/props/inflatables
• Weapons/sharp objects
• Video/SLR Cameras

This is not an exhaustive list & Management reserves all rights to refuse entry should an item be deemed unsuitable or unsafe for the venue or its patrons.